Thank you for visiting and shopping at Fruvego. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
We currently deliver to most pincodes in Bangalore. Shipping is free for all prepaid orders above INR 500, shipped within Bangalore.
All orders are processed within 1-2 business days. Orders are shipped or delivered on weekends or holidays as well. All orders usually take a delivery time of 24 hours to 48 hours (all days including Sundays and Public holidays) within Bangalore, from the purchase date.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Fruvego is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Customs, Duties and Taxes
In case there is any taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Important things to keep in mind while sending back the product for return/exchange:
- Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
- All exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at firstname.lastname@example.org from your registered email id to trigger the request.
- It takes about 7 working days to complete your return/exchange request post your request has been triggered.